Frequently Asked Questions
Do you take commissions?
Yes, for Canvas, Watercolor, and Pet Portraits please see the Custom Artwork page for additional information then click the Contact Us button and let’s chat about your idea.
Feel free to use the Contact Us form if you’re considering a different type of project (glassware, ornaments, piggy banks, or something totally new). I love new challenges and am happy to discuss your project. I’ll also let you know if I’m not the best fit for you project as well.
Will you paint my favorite character?
No. Sorry I have a strict no copyrighted material policy which includes all licensed characters, phrases, songs, sports teams, movies, etc. I’m more than happy to discuss a general idea with you around a favorite subject though. (Ex: baseball theme with your nonprofessional player’s name and number type of idea). Still not sure if your idea works, just ask. I’m always happy to clarify, no big deal at all.
Where are you located? I live and work in Springfield, Missouri. You can regularly find my work available at Formed Gallery on Walnut Street in Springfield, as well as other local venues. For more information follow me on Facebook and Instagram.
Is your hand painted glassware durable?
Yes, they’re extremely durable and are perfect for putting on display or for daily use.
Is your hand painted glassware they safe to drink out of?
Absolutely. The paint is all on the outside of the glass, and there’s clearance around the rim so your mouth never touches the paint. Plus we use the most non-toxic paint available.
Will the design wash or rub off?
You’d have to try pretty hard. Every design is heat-set and slow cooled to bond the design to the glass.
How do I wash my Janelle Patterson Art glassware?
We recommend hand washing, but have customers who have always ran everything through the dishwasher with no problems.
What’s your return policy?
We have a 100% Satisfaction Guarantee. If you (or the person you gave it to) doesn’t love it, send it back for a full refund, no questions asked.
How long does it take to paint each glass piece?
It varies depending on the design and the number that get painted in a batch, but it’s typically 3-4 days between when the first brush stroke goes on and when a piece is ready to ship.
Are these made overseas?
Nope – they’re painted in the Midwest by the artist, designer and founder of the company, Janelle Patterson.
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